Shipping and delivery

For sellers How to arrange a shipment Use the transaction as your reference, verify delivery details, keep proof of handover, and record tracking and shipment confirmation. Read guide → For buyers How to track a shipment Follow tracking from the transaction, check the latest event and do not treat a parcel as delivered if you have not received it. Read guide → Shipping problems Tracking not updated Verify the code, handover evidence and carrier data; stalled tracking does not automatically mean a lost parcel. Read guide → For sellers How to create a shipping label Generate the label from the transaction where available, verify all details and do not confuse label creation with actual shipment. Read guide → Shipping problems Damaged parcel Document the parcel, label, protection and item, keep the packaging, and use the process linked to the transaction. Read guide → For buyers How to confirm delivery Confirm only after receiving and checking the parcel; any delivery code should be used only at the actual handover. Read guide → For sellers How to add tracking Enter the real shipment tracking, verify the carrier and code, and keep proof of handover as well. Read guide → For buyers The parcel has not arrived If the parcel does not arrive, check tracking, delivery attempts and the address, and use the transaction flow without confirming receipt. Read guide → Shipping problems Lost parcel When a shipment is treated as lost, keep all evidence and use official procedures without confirming a delivery that did not occur. Read guide → Shipping problems Incorrect delivery address Before handover, verify and correct details in the official flow; afterwards use only authorised carrier and transaction options. Read guide → For sellers How to confirm shipment Confirm shipment only after real carrier handover and keep tracking, receipt and documentation until the transaction is complete. Read guide →