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How to add tracking

Enter the real shipment tracking, verify the carrier and code, and keep proof of handover as well.

Tracking links the physical shipment to the Muviber transaction and lets the parties follow the parcel where the service supports it.

To record it:

  1. open the relevant sale;
  2. enter the available shipping or tracking function;
  3. enter the actual code linked to the parcel and select the carrier where requested;
  4. re-check the code before saving;
  5. verify that the displayed tracking corresponds to the shipment that was handed over.

If the shipment contains more than one parcel, record the information required by the flow so that part of the transaction is not left without a reference.

Do not use a sample code, order number or identifier that is not the real tracking number. Keep the receipt and handover evidence as well: tracking alone does not replace shipment documentation.

Related guides

For sellers How to arrange a shipment Use the transaction as your reference, verify delivery details, keep proof of handover, and record tracking and shipment confirmation.
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For sellers How to create a shipping label Generate the label from the transaction where available, verify all details and do not confuse label creation with actual shipment.
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For sellers How to confirm shipment Confirm shipment only after real carrier handover and keep tracking, receipt and documentation until the transaction is complete.
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