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Help guide

How to confirm shipment

Confirm shipment only after real carrier handover and keep tracking, receipt and documentation until the transaction is complete.

Shipment confirmation records that the parcel has actually been handed over according to the sale flow.

Confirm only when handover has really taken place. Creating a label or booking a collection does not automatically mean that the parcel has been given to the carrier.

Before confirming:

  • make sure you are in the correct sale;
  • verify that the parcel contains the agreed item and accessories;
  • keep the receipt or collection evidence;
  • make sure any required tracking is the correct one;
  • complete the confirmation action shown by Muviber.

After confirmation, keep receipts, photos and documents until the transaction is complete. Use Purchases and sales for the order flow and Shipping problems for transport issues.

Keep reading

For sellers How to arrange a shipment Use the transaction as your reference, verify delivery details, keep proof of handover, and record tracking and shipment confirmation. Read guide For sellers How to create a shipping label Generate the label from the transaction where available, verify all details and do not confuse label creation with actual shipment. Read guide For sellers How to add tracking Enter the real shipment tracking, verify the carrier and code, and keep proof of handover as well. Read guide