For buyers

For buyers How to track a shipment Follow tracking from the transaction, check the latest event and do not treat a parcel as delivered if you have not received it. Read guide → For buyers How to confirm delivery Confirm only after receiving and checking the parcel; any delivery code should be used only at the actual handover. Read guide → For buyers The parcel has not arrived If the parcel does not arrive, check tracking, delivery attempts and the address, and use the transaction flow without confirming receipt. Read guide →