Shipping problems

Shipping problems Tracking not updated Verify the code, handover evidence and carrier data; stalled tracking does not automatically mean a lost parcel. Read guide → Shipping problems Damaged parcel Document the parcel, label, protection and item, keep the packaging, and use the process linked to the transaction. Read guide → Shipping problems Lost parcel When a shipment is treated as lost, keep all evidence and use official procedures without confirming a delivery that did not occur. Read guide → Shipping problems Incorrect delivery address Before handover, verify and correct details in the official flow; afterwards use only authorised carrier and transaction options. Read guide →