Tracking not updated

Tracking that does not change for a period does not automatically mean that a shipment is lost. Events depend on carrier scans and data transmission.

To check the issue:

• verify that the code entered in the transaction is correct;
• check the same identifier in the carrier's official reference where available;
• verify that the parcel was actually handed over and that collection evidence exists;
• do not create a second tracking number to “replace” the first unless there is a real new shipment;
• if the carrier or Muviber provides a support process for that shipment, use it while keeping the receipt and identifier.

This article does not define a fixed number of hours or days after which tracking must be treated as abnormal: timing and scans depend on the service used. If the shipment is later declared or treated as lost, move to Lost parcel.