Lost parcel

A lost parcel must be distinguished from a shipment that is merely delayed or has stalled tracking.

If the carrier or transaction flow indicates that the shipment should be treated as lost:

• keep tracking and proof of handover;
• collect the label, receipts and shipment documentation;
• use the official process available for the transaction or transport service;
• keep relevant communications in channels linked to the sale where possible;
• do not confirm delivery of a parcel that was not received.

How a carrier search, claim, refund or dispute is opened can depend on the service and transaction. This article does not automatically assign responsibility or promise a financial outcome.

For effects on the order, also see Purchases and sales and any support procedures shown by Muviber.