Italian
EnglishPayments and financial settings
How to manage payment methods, financial and billing details, offline payments, refunds, fees and transaction costs on Muviber.
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Payment methods
Which payment methods are available on Muviber
Usable methods are the ones Muviber shows for the specific transaction at the time of payment.
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Financial settings
Manage your account financial details
Keep Muviber-managed financial details up to date and use the Stripe Connect section for information belonging to the seller payment account.
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Offline payments
What offline payments are on Muviber
An offline payment takes place outside normal online collection; if Muviber allows it to be recorded, this tracks status but does not change the nature of the payment.
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Refunds
How to request a refund
Start the refund from the relevant transaction and use the provided action so order, payment and documentation remain connected.
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Fees and costs
How to check Muviber fees
Check fees in the summary for the specific operation and use the amounts shown by the platform as the transaction reference.
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Payment methods
How to add or update a payment method
Enter payment details only in the dedicated screens and always distinguish a method used to pay from the account used to receive payouts.
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Refunds
How to check refund status
Check status in the transaction details and distinguish refund request, processing and completion.
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Fees and costs
Understand transaction costs
Read the total by component and distinguish price, fees, processing, shipping and final amount; seller payouts are covered in the Stripe Connect section.
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Offline payments
When an offline payment can be used
Offline payment should be used only when supported and after clarifying amount, method and confirmation; a receipt does not replace actual verification of funds.
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Financial settings
Payout account: where to manage it
The payout account is a seller configuration separate from the methods buyers use to pay.
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Offline payments
How to record an offline payment
Record the offline payment from the transaction and confirm it only after funds are actually received, keeping a record of the operation.
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Financial settings
Manage billing details
Check billing details before operations that use them and keep them separate from public-profile information.
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Payment methods
Problems with a payment
Check the transaction status and error first; avoid duplicate attempts and do not treat screenshots as definitive proof of payment.
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Financial settings
Manage tax information requested by Muviber
Enter only tax information requested by the platform and distinguish Muviber field management from personal or business tax obligations.
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