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How to record an offline payment

Record the offline payment from the transaction and confirm it only after funds are actually received, keeping a record of the operation.

If the transaction allows an offline payment to be recorded, update the status only after verifying what actually happened.

General process:

  1. open the relevant order or sale;
  2. find the offline-payment action;
  3. verify the amount and counterparty;
  4. confirm receipt only when the funds have actually been received;
  5. add any payment information or evidence only in the fields provided;
  6. check the new transaction status after saving.

If Muviber distinguishes statuses such as offline payment pending and offline payment confirmed, do not confirm early merely to speed up shipping.

Uploaded evidence can document the operation, but it does not replace checking that funds were actually received. If the parties disagree, do not repeatedly change the status; keep the records and use the applicable support or dispute flow.

Keep reading

Offline payments What offline payments are on Muviber An offline payment takes place outside normal online collection; if Muviber allows it to be recorded, this tracks status but does not change the nature of the payment. Read guide Offline payments When an offline payment can be used Offline payment should be used only when supported and after clarifying amount, method and confirmation; a receipt does not replace actual verification of funds. Read guide