How to check refund status

After a refund has been started, use the transaction details as the main reference for checking its status.

A status may indicate, for example, that the refund was requested, is processing or has completed, depending on the available flow. Do not confuse:

• refund requested with money already returned;
• refund approved or initiated with funds already visible on the original method;
• order refunded with any technical time required for the payment provider to display the movement.

If the refund results from a dispute, also check the dispute status. If Muviber shows the refund as completed but the movement is not yet visible, keep the transaction reference and follow the support instructions shown for that payment.