How to request a refund

A refund request should start from the transaction it belongs to so that the order, payment and communications remain connected.

When the function is available:

1. open the purchase details;
2. check the order and payment status;
3. use the refund, support or dispute action provided for that case;
4. state the reason and provide the requested information;
5. keep any photos, messages and documents useful for review.

Do not arrange an external refund as an improvised replacement for the Muviber flow when the transaction was paid through the platform. If the refund depends on a dispute, the outcome may be linked to the dispute process rather than an immediate refund request.

For general order statuses, see Purchases and sales; for disputes and reports, use the relevant Help Center section.