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Problems with a payment
Check the transaction status and error first; avoid duplicate attempts and do not treat screenshots as definitive proof of payment.
If a payment fails, do not immediately repeat the operation many times without first checking what happened.
Check, in this order:
- the transaction status shown by Muviber;
- any error message displayed during payment;
- whether the selected method is still valid and usable;
- whether an additional verification step is required;
- whether the operation is already completed or processing.
If the payment is processing, wait for the status to update before creating an unnecessary second attempt. If Muviber shows a final error, you can retry after correcting the issue or choose another available method.
A screenshot, email or receipt sent by another user does not replace the transaction status shown by Muviber or actual verification of funds when payment takes place offline.
If the issue concerns an unrecognised charge or a security concern, use the dedicated support and reporting procedures.