Help section
Stripe Connect for sellers
How to complete and manage the Stripe Connect onboarding requested by Muviber for seller-related payment features, including verification, status and payouts, without confusing Muviber support with Stripe documentation.
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Find the procedure you need
Payouts
How seller payouts work
Check the sale status, Stripe Connect enablement and any payout status separately.
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Account status and details
What it means when the Stripe account is under review
An “under review” status should be followed through the existing process; Muviber provides context while Stripe handles review-specific steps.
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Onboarding and verification
How to start Stripe Connect onboarding
Start Stripe Connect from the Muviber seller journey and check onboarding status after completing the required steps.
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Understanding Stripe Connect
What is Stripe Connect on Muviber
Stripe Connect supports seller onboarding for payment features connected to Muviber.
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Stripe Connect issues
What to do if you have a Stripe Connect problem
Before contacting support, identify whether the problem originates on Muviber or within a step handled directly by Stripe.
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Understanding Stripe Connect
Why Stripe Connect may be required for selling
When required, Stripe Connect enables the financial setup needed for seller payment features.
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Onboarding and verification
How identity verification works
Complete verification only through the steps requested by the Stripe Connect flow, then check status on Muviber.
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Account status and details
How to update details linked to Stripe Connect
Distinguish Muviber information from Stripe Connect information and edit the data in the area that actually manages it.
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Payouts
What to do when a payout is pending
Before requesting support, check onboarding, review status, transaction status and any payout-specific instructions.
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Onboarding and verification
How to provide the information requested during onboarding
Provide accurate information in the requested flow and do not confuse financial onboarding details with public profile data.
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Onboarding and verification
What to do if Stripe Connect onboarding is incomplete
Resume the existing onboarding process, complete missing steps and check the status again on Muviber.
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