What to do when a payout is pending

If a payout is pending, do not automatically assume that Stripe Connect is malfunctioning. Payout status and seller account status are related but separate pieces of information.

Check in this order:

1. that Stripe Connect onboarding is not incomplete;
2. that the account does not show additional requests or a review status that needs attention;
3. that the sale or transaction has reached the stage required by the Muviber flow;
4. that no specific instructions are associated with the payout.

If there is no available action, keep the sale reference and the displayed status before requesting support. Do not repeat onboarding or randomly change account information in an attempt to release the payout.