What to do if you have a Stripe Connect problem

When something does not work, first identify where the problem appears.

Contact Muviber support when the issue concerns, for example:

• the Stripe Connect control that should be available on Muviber but does not appear or open correctly;
• a Muviber status that does not update as expected after the required process has been completed;
• the connection between a Muviber seller feature and the Stripe Connect status shown on the platform.

Use Stripe guidance when the issue directly concerns something requested or rejected within their flow, such as verification, documents, information or other Stripe Connect account-specific steps.

Before requesting support, prepare:

• the affected Muviber account;
• the exact point in the process where the problem occurs;
• the displayed status;
• any error message, without publicly sharing documents, credentials or sensitive information.

The rule is simple: Muviber supports the platform behaviour and its integration; Stripe remains the reference for steps handled directly within its own flow.