After the trade
What to keep and how to handle problems, differences from the agreement or later disputes.
After the trade, keep at least:
- final agreement;
- photographs of both items;
- serial numbers;
- agreed values;
- cash adjustment;
- payment confirmation;
- receipts or tracking;
- relevant messages;
- disclosed defects.
An organised record is especially useful because, unlike a simple sale, both parties have handed over and received something.
If a problem appears after the trade, collect:
- a precise description;
- photos or video;
- the affected function;
- parcel condition if shipped;
- pre-handover documentation;
- any messages discussing the issue.
Then compare this information with what was disclosed.
A new problem, a previously disclosed defect and shipping damage are different situations and may require different procedures.
A dispute involving a trade can be more complex than one involving a sale.
To reconstruct the situation, consider:
- condition of item A;
- condition of item B;
- cash adjustment;
- any shipments;
- timing;
- changes made after handover;
- documentation from both parties.
Avoid improvised solutions that address only one half of the transaction.
If an official procedure applies to the transaction, follow it.