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Help guide

What to do if your account may be compromised

Change or recover the password, secure the linked email account and review any changes or activity you do not recognise.

If you think someone else gained access to your account, treat it as a security issue rather than a normal sign-in error.

  1. Change your Muviber password immediately; if you cannot sign in, start password recovery.
  2. Secure the email account linked to Muviber as well, because it can be used to recover credentials.
  3. Review the profile information and recent activity you can verify, and note any change you do not recognise.
  4. Do not follow links or instructions from people claiming they can "unlock" the account.
  5. If you find unauthorised activity, keep useful information and use Muviber's dedicated safety and reporting procedures.

After recovery, do not reuse the old password.

Keep reading

Account security How to change your password Replace the password from account settings and use a new, unique credential. Read guide Account security Why Muviber may ask you to confirm your password Password confirmation is a fresh identity check for sensitive actions and uses your current password. Read guide Account security What to do about suspicious sign-ins When you see suspicious signals, change the password, verify the account email and activity, and do not share recovery links or codes. Read guide