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How unread conversations and messages work

The counter shows conversations with at least one unread message and updates when you open them.

When a new message arrives, the conversation can be shown as unread until you open it.

The messaging counter represents the number of conversations containing at least one unread message, not the total number of individual messages received.

This means that several new messages in the same conversation still count as one conversation to read.

When you open that chat, messages addressed to you are marked as read and the conversation no longer contributes to the unread counter.

Related guides

Manage conversations Where to find your conversations The Messages area collects conversations and highlights those with new messages.
Read guide
Manage conversations What happens to a conversation if the listing is no longer active The history can remain available even if the listing is no longer active, without linking to an unavailable page.
Read guide