How to protect yourself when selling

Good seller protection starts with the listing itself.

Clearly describe:

• cosmetic condition;
• known defects;
• modifications and repairs;
• included accessories;
• missing parts;
• functional condition.

Photograph the defects as well as the best-looking parts.

The more accurately the listing represents what the buyer will receive, the easier it is to establish what was disclosed before the sale.

Do not rely on screenshots, PDFs sent by the buyer, forwarded emails or messages claiming that the money will arrive later.

Access the service directly through its official app or website and check the actual transaction status.

If the payment is still pending, conditional or not visible in your account, do not ship until you fully understand the situation.

Verification must happen before you lose physical control of the instrument.

A fake buyer may send you a link claiming that you need to "confirm" or "unlock" the payment.

Before entering any information:

• do not access the service through the link you received;
• independently open the official app or website;
• verify that the transaction really exists;
• never provide OTPs, passwords or security codes.

Receiving money should not require giving your account credentials to the buyer.

Before sealing the parcel:

• photograph the instrument from several angles;
• record the serial number;
• photograph included accessories and components;
• document any defects already disclosed;
• photograph the internal protection and sealed package.

After shipping, keep the receipt, tracking information, any insurance documentation and, when available, the declared parcel weight.

This evidence does not automatically determine the outcome of a dispute, but it can make the shipping record much clearer.