Recipient checklist when the item arrives

On receipt:

  1. inspect the outside of the parcel;
  2. photograph any damage before opening;
  3. open without destroying the packaging;
  4. verify the item and accessories;
  5. compare condition with the listing and documentation;
  6. perform the appropriate functional checks;
  7. keep boxes and protective materials until everything is verified;
  8. promptly report any issue through the applicable procedure.

A methodical delivery check helps preserve evidence at the moment it may matter most.