Recipient checklist when the item arrives
On receipt:
- inspect the outside of the parcel;
- photograph any damage before opening;
- open without destroying the packaging;
- verify the item and accessories;
- compare condition with the listing and documentation;
- perform the appropriate functional checks;
- keep boxes and protective materials until everything is verified;
- promptly report any issue through the applicable procedure.
A methodical delivery check helps preserve evidence at the moment it may matter most.