Help guide

How to ask about a listing in chat

Use chat to clarify condition, accessories, modifications and other details not already shown in the listing.

Chat is the right place to clarify information that is not already clear from the listing.

For example, you can ask for:

  • confirmation of the item's actual condition;
  • details about defects or signs of use;
  • included accessories;
  • modifications or repairs;
  • useful information about handover or shipping;
  • additional photos or product clarification.

Before writing, review the title, description and images: a precise question makes the conversation faster and reduces misunderstandings.

If the discussion moves from clarification to an actual financial proposal, use the dedicated offer and negotiation features rather than treating chat text as the official agreement.