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Account sign-in problems
Check the email, password, verification status and recovery-link validity before repeating sign-in attempts.
If you cannot sign in, first identify which information is being rejected or which step is missing.
Check:
- that you are using the email address actually linked to the account;
- that the password is the current one;
- that any required email verification has been completed;
- that a recovery link has not expired or been superseded by a more recent request.
If you are unsure of the password, use recovery instead of continuing with repeated attempts. If you received notifications or emails suggesting unauthorised access, treat the issue as a possible security incident and change the password immediately.