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Account sign-in problems

Check the email, password, verification status and recovery-link validity before repeating sign-in attempts.

If you cannot sign in, first identify which information is being rejected or which step is missing.

Check:

  • that you are using the email address actually linked to the account;
  • that the password is the current one;
  • that any required email verification has been completed;
  • that a recovery link has not expired or been superseded by a more recent request.

If you are unsure of the password, use recovery instead of continuing with repeated attempts. If you received notifications or emails suggesting unauthorised access, treat the issue as a possible security incident and change the password immediately.

Related guides

Sign-in How to sign in Sign in with your account email and password, and use password recovery if you do not remember your credentials.
Read guide
Sign-in Forgot your password: how to start recovery Start recovery with the account email and use only the reset message intended for you.
Read guide
Sign-in How to reset your password Open the recovery link, set and confirm a new password, and generate a new link if the one you received is no longer valid.
Read guide