Returns and disputes: use documentation and official procedures

If the sale enters a return or dispute process, organise the following:

• original listing;
• pre-sale photos;
• serial number;
• relevant messages;
• final agreement;
• payment information;
• shipping documentation;
• material supplied by the buyer about the reported issue.

Follow the official procedures applicable to the transaction and do not create improvised alternatives.

If the item is returned, document the condition of both the parcel and the item when it arrives back.

Documentation does not automatically guarantee a particular outcome, but it makes the sequence of events much clearer.