Keep important agreements in the conversation

During negotiations, the price, included accessories, delivery method or other details may change.

Once you reach an agreement, make sure the following remain clear:

• final price;
• exact item;
• included accessories;
• defects already disclosed;
• delivery method;
• any special conditions.

If part of the conversation happens elsewhere, it is still useful for the essential transaction terms to remain documented in the main sales channel.

This reduces the risk of the two parties later remembering the agreement differently.